Privacy collection notice

Who we are

CMOS Sydney ([REGISTERED ENTITY NAME], ABN [ABN]) provides commercial and office cleaning services across the Sydney metropolitan area. In this notice, "we", "us" and "our" means CMOS Sydney.

What we collect

When you submit a free trial clean request we collect the information you provide: your full name, company, work email address, phone number, site suburb or postcode, and any optional additional site or cleaning details you choose to add.

We also record technical and marketing information generated by your visit: the page you landed on, the referring website, campaign parameters (such as utm_source, utm_medium, utm_campaign, utm_term, utm_content) and advertising click identifiers (such as gclid, gbraid, wbraid), plus your browser user agent and a one-way hashed value derived from your IP address used solely to limit spam submissions.

Why we collect it

• To contact you about your enquiry and confirm your site details.
• To discuss your free trial clean request with you.
• To prepare quotes and provide cleaning services if you proceed.
• To measure which marketing channels generate genuine enquiries.
• To protect our systems from spam and misuse.
• To meet our legal and record-keeping obligations.

If you do not provide the information requested in the form, we may not be able to respond to your enquiry.

Who we disclose it to

We may disclose your information to service providers who help us operate our business, including our customer relationship management platform, email and telephony providers, website hosting and analytics providers, and our own operations and account management team. We require these providers to handle your information consistently with this notice. Some providers may store data outside Australia, including in [COUNTRIES].

We do not sell your personal information. We do not send your name, email address or phone number to analytics or advertising platforms.

Cookies and tracking

We store campaign and referral information in your browser's first-party storage so we can attribute enquiries to the correct marketing source. We may use a tag management container and website analytics to understand aggregate site usage. You can clear this storage at any time through your browser settings.

Storage and security

Enquiry records are stored in access-controlled systems and are not publicly readable. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We retain enquiry records for [RETENTION PERIOD] and then delete or de-identify them.

Access, correction and complaints

You can ask us for access to the personal information we hold about you, ask us to correct it, or make a privacy complaint by contacting [PRIVACY CONTACT NAME / ROLE] at hello@cmos.sydney or on 0494 039 315. We will respond within [NUMBER] days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this notice

We may update this notice from time to time. The current version is always available on this page.